Formal Emails and Complaints
Write clear, polite messages when something goes wrong.
Learn how to write formal German emails and complaints for landlords, offices, services, shops, and course providers. You will practise explaining a problem, giving important details, asking for a solution, setting a polite deadline, and keeping the right tone for B1 exams and real life in Germany.
What this chapter covers
- I can structure a formal German email with greeting, reason, details, request, and closing.
- I can describe a problem politely and clearly.
- I can ask for a solution, appointment, repair, refund, or reply.
- I can use polite phrases with Konjunktiv II in formal writing.
- I can write a B1-style complaint email with enough detail and appropriate tone.
What you will practise in the app
The full chapter includes 10 interactive exercises covering these formats:
- Multiple choice questions
- Vocabulary matching
- Fill-in-the-blank sentences
- Word order tasks
- Listening comprehension
- True or false statements
- Translation practice
- Guided writing task
Vocabulary: Formal Emails and Complaints
A small sample from this chapter's vocabulary set.
This is only a small sample. The full vocabulary set — with audio, example sentences, and grammar details — is available in the free app.
Grammar topics in this chapter
This chapter explains 3 grammar topics with plain-English explanations and structured exercises.
Formal Email Structure
Build a clear message from greeting to closing.
Describing Problems Politely
Explain what went wrong without sounding aggressive.
Requests, Deadlines, and Tone
Ask for a solution clearly and professionally.
Why this matters in Germany
This chapter helps you build German you can use in everyday situations in Germany — from understanding simple sentences to handling basic conversations, messages, appointments, study, work, and daily life. Practical language learned in context is easier to remember and use when it matters.
Practise the full chapter for free
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